Telstra stripped of reconciliation status over ‘unfair’ sales to Aboriginal people

Telstra stripped of reconciliation status over ‘unfair’ sales to Aboriginal people

The Guardian

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Company exploited customers’ vulnerabilities in selling mobile phone contracts, ACCC has said, leaving average debts of $7,400

Reconciliation Australia said that, based on its own investigation, it was revoking Telstra’s “elevate” status.

It said it had “extreme concern” about Telstra’s actions but was also disappointed that “at no time did Telstra alert us to the complaints covered by the ACCC investigation.” Telstra has had its reconciliation status revoked after an investigation found it engaged in “unconscionable conduct” by selling more than 100 vulnerable Aboriginal people phone contracts they could not afford and did not understand.

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